We try our best to offer you a hassle-free returns experience.
– Returns including all replacements/pickups are done free of cost.
– In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
– We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Once the refund is initiated, it will take 7-10 working days to process and will reflect in your bank accounts.
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
-Defective/damaged products that are covered under the manufacturer’s warranty.
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Specific categories like innerwear, lingerie, socks and clothing freebies.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order / custom jewellery.
-Fragile items, hygiene related items.